I was trying to make a long distance call from my office and got 9-1-1 by mistake. Why does this happen?
Many businesses require that you dial 9 to get an outside line to dial out. If you happen to dial 9 to get an outside line and 1 for a long distance number, the 1 could accidentally get pressed twice or be held down too long; therefore dialing 9-1-1.

Some business phone systems also require that you dial a 9 before you dial 9-1-1 for emergency assistance. You should check with someone responsible for maintaining your telephone system to see if dialing a 9 before 9-1-1 is a requirement for your office. If it is, make sure that these instructions are posted in plain view at each phone for employees to see.

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1. What information do I need to provide when I call 9-1-1?
2. Why does 9-1-1 ask so many questions?
3. Is help being sent while I am answering all the questions being asked by 9-1-1?
4. How does the 9-1-1 Center know my location when I call from a cell phone?
5. What should I do if I accidentally call 9-1-1?
6. What should I teach my child about calling 9-1-1?
7. Is the Butler County ECC able to assist callers who do not speak English?
8. Does the Butler County ECC have the ability to assist hearing and speech impaired callers?
9. I was trying to make a long distance call from my office and got 9-1-1 by mistake. Why does this happen?
10. Who pays for 9-1-1?
11. Why does the 9-1-1 call-taker sometimes transfer my call to another person?
12. Reverse911 - Do you already have my phone number?
13. Reverse911 - What if I have voice over internet phone service?
14. Reverse911 - I am hearing impaired and have a TTY/TDD device ... Will I still receive emergency notifications?
15. Reverse911 - Will my number be sold or shared?
16. Reverse911 - I have call screening to discourage telemarketers. Will I receive Reverse 911?
17. Reverse911 - Can I add more than one cell phone number to my address?
18. Reverse911 - I live in a remote area, sometimes my location is hard to find.
19. Reverse911 - I did not get called during a recent event. How can I be sure my information is correct?