What should I do if I accidentally call 9-1-1?
If you accidentally call 9-1-1, do not hang up!

The best thing you can do is to stay on the phone until it is answered and explain that you dialed by mistake.

If you do hang up before speaking with a 9-1-1 call-taker an attempt will be made to call your number back to make sure everything is okay. If no contact is made an officer will be dispatched to the location of the call to determine if an emergency exists.

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1. What information do I need to provide when I call 9-1-1?
2. Why does 9-1-1 ask so many questions?
3. Is help being sent while I am answering all the questions being asked by 9-1-1?
4. How does the 9-1-1 Center know my location when I call from a cell phone?
5. What should I do if I accidentally call 9-1-1?
6. What should I teach my child about calling 9-1-1?
7. Is the Butler County ECC able to assist callers who do not speak English?
8. Does the Butler County ECC have the ability to assist hearing and speech impaired callers?
9. I was trying to make a long distance call from my office and got 9-1-1 by mistake. Why does this happen?
10. Who pays for 9-1-1?
11. Why does the 9-1-1 call-taker sometimes transfer my call to another person?
12. Reverse911 - Do you already have my phone number?
13. Reverse911 - What if I have voice over internet phone service?
14. Reverse911 - I am hearing impaired and have a TTY/TDD device ... Will I still receive emergency notifications?
15. Reverse911 - Will my number be sold or shared?
16. Reverse911 - I have call screening to discourage telemarketers. Will I receive Reverse 911?
17. Reverse911 - Can I add more than one cell phone number to my address?
18. Reverse911 - I live in a remote area, sometimes my location is hard to find.
19. Reverse911 - I did not get called during a recent event. How can I be sure my information is correct?