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FROM: For Immediate Release:
Will Johnson November 13, 2018
County Administrator (322-4300)
Butler County to Reduce Motor Vehicle Lines Using Line-Management Software
Butler County, Kansas, Butler County (www.bucoks.com ) announced today that it has selected QLess, a dynamic line-management solution, to reduce lines and wait times for motor vehicle customers. As the only appointment platform integrated with walk-in traffic, QLess helps organizations of all sizes reduce lines with an easy-to-use app and is used all over the world, including: Tourneau/Rolex, Vodafone, the University of Texas, and the government offices of Michigan, Nevada, Texas, and many more.
When utilizing QLess Butler County customers have the ability to join a virtual queue from the Butler County website, their mobile phones or on-site kiosks in both of Butler County’s two Motor Vehicle locations.
Once Butler County customers have joined the QLess queue, either online or on site at one of the kiosks, they can tend to other business. QLess provides customers with text updates on where they are in line with predictive wait times so they only need to return when the QLess system summons them.
With the new solution, Butler County expects to improve customer satisfaction and reduce pressure on their staff by reducing wait times and crowds.
“We are committed to improving the customer experience we offer at Butler County,” said Butler County Treasurer Donna Farthing, who oversees the Motor Vehicle Offices. “Smart technology solutions like QLess are a huge benefit to our customers and our organization. By improving how customers experience wait times, we not only provide a more productive and positive environment for our community, but also our staff.”
“With a mission to liberate consumers from waiting in line, we are pleased to partner with Butler County, helping the organization take a major leap forward with its customer service,” said Dr. Alex Bäcker, founder and CEO, QLess. “We alleviate stress and improve the customer experience, and I’m proud that our software is being used in such a wonderful manner to eliminate waiting in line. There is absolutely no need for anyone to ever wait in line again.”
To see how QLess works, please do a web search for “How QLess Works” or go to https://www.youtube.com/watch?v=JQznioj9INM.