Emergency Communications (E 9-1-1)

About Us

Established in 1995, Butler County Emergency Communications combined the Butler County Sheriff’s dispatch operation, the City of El Dorado’s 9-1-1 center, the EMS dispatch operation at Susan B Allen Hospital, and several fire base station operations into one modern, high-tech operation. In addition to creating radio interoperability for all Butler County emergency responders this made 9-1-1 available to all citizens of Butler County.

The Butler County Emergency Communications Center (ECC) is the primary answering point for 18 emergency response departments throughout Butler County and dispatches more than 50,000 calls for service each year. The ECC also proudly shares these responsibilities with neighboring centers to serve five fire departments whose districts cross 9-1-1 boundaries.

Employees

Working 12-hour shifts, 24 employees make the ECC their second home. The ECC operates with four shifts of 4-6 employees each.

Minimum staffing from 7:00 am through 11:00 pm is three dispatchers and one supervisor while the minimum for 11:00 pm through 7:00 am is two dispatchers and one supervisor.

Each employee works every other calendar weekend, allowing employees to take every other Friday, Saturday, and Sunday off.

Mission

Butler County Emergency Communications is a team committed to excellence and each other. Our mission is:
To serve as the public’s vital link in their time of emergency by sending the right resources to the right place at the right time in the right way for the right reasons while protecting them from further harm by providing instructions via telephone

We fulfill this mission 24 hours per day through our use of state-of-the-art technology and application of sound policies, procedures, and protocols, with a commitment to training excellence.

Motto

Effective Emergency Response Starts Here!